Terms and conditions

These terms apply when you order sweets from Sugar & Co online. Sugar & Co is the trading name of Bake, Make and Serve. By placing an order you agree to these terms — nothing in them affects your rights as a consumer.

You build your bag or choose a gift bundle, enter your details and pay at checkout. Your order is accepted when we confirm payment, which is when the contract between us is formed. If we cannot fulfil an order — for example because a sweet has run out — we will contact you and refund the affected items or the whole order.

All prices are in pounds sterling and include VAT where applicable. Delivery is charged at the rate shown at checkout. We take payment by card through Stripe; payment is taken when you place your order.

If a price is obviously wrong — for example a decimal point in the wrong place — we may cancel and refund the order rather than fulfil it, and will tell you why.

We usually dispatch within 1–5 working days (Monday to Friday) and deliver within the UK only. Orders are sent with Royal Mail Tracked and a tracking number is provided so you can follow your parcel. Delivery estimates are estimates, not guarantees, as Royal Mail timings are outside our control. Full detail is on our delivery and returns page.

Our sweets are food products and recipes change. You must check the ingredients and allergen information for the sweets you order before buying, especially if you are buying for someone else. Email us before ordering and we will confirm what is in the sweets we currently hold. More detail is on our allergens page.

You can cancel before your order is packed. After delivery you have 14 days to change your mind, but because our sweets are food this applies only to items that are still unopened and sealed. Faulty or incorrect items are always replaced or refunded. Full detail is on our delivery and returns page.

Gift bundles are made up of the sweets listed on the bundle page. If one of those sweets becomes unavailable we will replace it with something similar of equal or greater value and tell you. Promotional codes cannot be combined, are subject to any expiry date shown, and may be withdrawn at any time.

Reviews you submit are checked before they are published. We publish the review text and the name you give, but never your email address. We may decline reviews that are abusive, contain personal details, or are not about a product we sell.

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for losses that were not foreseeable, or for business losses. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for faulty products under the Consumer Protection Act 1987.

These terms are governed by the laws of England and Wales, and you can bring proceedings in the courts of the part of the UK where you live.