Delivery and returns

We prepare every order by hand, so we ask for up to two working days to pick, weigh and seal it. Our packing days are Monday to Friday — we do not dispatch at weekends or on bank holidays.

Your order enters the dispatch queue as soon as payment is confirmed. Orders placed late on a Friday, or over a weekend, are prepared on the next working day.

Orders are sent with Royal Mail and typically arrive within 1–3 working days of dispatch. We currently deliver to UK addresses only.

You will receive a confirmation email when your order is on its way. If your parcel has not arrived within 5 working days of your dispatch email, get in touch and we will trace it with Royal Mail.

Delivery is a flat £3.99 per order. Orders with a subtotal of £35 or more are delivered free — the discount is applied automatically at checkout, with no code needed.

We pack carefully, but sweets are fragile. If anything arrives damaged, crushed or missing, email us at mail@sugarandco.uk within 7 days of delivery with your order number and a photo where possible, and we will send a replacement or refund the affected items.

Our sweets are sealed in food-grade packaging. Because they are food items, we cannot resell or restock anything that has been opened or damaged in transit, so we will always resolve these with a replacement or refund rather than a return.

If you need to change or cancel, email us as soon as possible. We can amend or cancel any order that has not yet been packed — once a mix has been built and sealed, it cannot be returned to stock.

You have 14 days from the day your order arrives to tell us you want to cancel, and a further 14 days to send the items back. Because our products are food, this right only applies to items that are unopened and in their original sealed packaging.

If you want to return unopened items, email us first so we can confirm the return address and let you know what to do. Refunds are issued to your original payment method within 14 days of us receiving the returned items, or of you providing proof of return. Return postage is at your cost unless the item was faulty or not what you ordered.

Your statutory rights are not affected — if an item is faulty or not as described, we will always put it right.